Communications Training Officer

 As many 911 Communication Centers have an increased number of trainees progressing through training programs each year; it is even more important for Communication Training Officers (CTO) to provide high quality control on the people they train. CTO's are often taught the basic skills needed to train someone to become a 911 dispatcher however, how many are provided with tools to help them work through a variety of challenges experienced during a training assignment? CTO's who are equipped with the right approach, tools, and support will be more likely to have trainees who are confident and want to stay with the agency long-term. As a CT...
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Situational Awareness and Emergency Preparedness are Balancing Acts

Overcoming the challenges of starting a UAS program  As we approach the close of this calendar year and look forward with optimism to what 2021 may bring, this is a good time for reflection. As a public sector employee, there were many occurrences in 2020 that I found to be predictable and just as many that frankly were not. I am a lifelong learner and specifically a student of leadership, situational awareness, and emergency management. All those disciplines require pre-planning and being prepared for whatever may come. Let's take a look at emergency preparedness. We had a collection of wildfires here in Northern California starting in ...
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Digital forensics for first responders

Identity theft, stalking, fraud, theft of intellectual property, contraband transportation, and illegal electronic surveillance are just some of the examples of crimes committed every day using mobile devices. At 21 CLETS LLC, we provide an 8-hour on-line class for front line law enforcement personal which will provide information on the best practices for the seizure and retention of digital devices as it relates to cellular telephones (cell phones), tablets, drones, and other types of electronic devices and electronic components. We will educate the attendees on how to recognize the different types of electronic devices and understand that ...
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Mindfulness: What Is It and Why Bother?

You may have heard a lot about this word "mindfulness" lately. But what exactly does it mean and why should you even care? I'll attempt to answer that by throwing out a question to you: Do you ever… Get wound up by the news and social mediaFind it hard to focus on the most important thingsJudge others or yourself reactively ("he/she is smarter, thinner, dumber" etc.)Eat too much junk food and/or skip exercise for just "one more day"Zone out for hours on the latest reality show and then wake up exhausted If you said yes to any of the above, what's wrong with you? Answer: Nothing. You're just human! Good news, right? But that fact doesn't keep ...
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Overcoming the challenges of starting a UAS program

Overcoming the challenges of starting a UAS program Today's public safety agencies face more pressure to meet increasing expectations with fewer resources and overtaxed personnel. More and more agencies are looking for new opportunities and solutions. Drones known as sUAS (Small Unmanned Aircraft System) are increasingly becoming a valuable tool for Public Safety agencies to augment field personnel and through Drone First Responder (DFR) programs responding to the scene arriving prior ground units, giving critical pre-arrival information.However, citizen understanding of commercial and first responder drones is limited, and as a result, commu...
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Building Resiliency in Challenging Times

Acknowledge, Express, Act, Reconnect  All of us, at some point in our lifetime, have experienced loss or change. It is the one thing that unites us as human beings. Grief and stress are the natural response to any loss or change in our lives – even positive change. Life will never be the same.In these challenging times, we are living in what we call 360 Grief/Stress. Every area in impacted, every part of our life is affected. It is invisible and at this time has no endpoint. The two factors that make stress more intense are - being out of control and being isolated. Whether you are dealing with family members at home,...
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Moving Through PTSD

Working in Public Safety often causes PTSD from the accumulation of traumas that you respond to as a Dispatcher, Officer, or Supervisor. When PTSD symptoms occur do you know what happens to the body and how movement can help to heal symptoms associated with PTSD? Researchers from the Centers for Disease Control and Prevention (CDC), the Veteran's Administration (VA) and the National Institutes of Health (NIH) have worked for decades to help decode the mysteries surrounding PTSD. The VA has been at the forefront of this research due to the number of veterans experiencing PTSD. Innovative treatments and therapies are key to managing the symptom...
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